HOUSTON – The Outpatient Pharmacy at the Michael E. DeBakey VA Medical Center (MEDVAMC) fills almost 2,000 prescriptions at its window every day. Many of these are for routine refills and non-urgent medications; consequently, creating long wait times for Veterans who have critical medication needs, are being discharged from the hospital, or were seen in the emergency room.
To help solve this problem and to avoid running out of medicine, Veterans are urged to order their next refill as soon as they receive a delivery. There are several easy and quick ways to refill prescriptions.
Internet (Fast & Easy) – Use VA’s MyHealtheVet website at www.myhealth.va.gov. It is fast, easy, convenient, and secure.
Automated Telephone Refill Hotline (Fast & Easy) – The Automated Prescription Refill Hotline is available 7 days a week, 24 hours a day. The telephone number is 713-794-7648 or toll-free 1-800-454-1062. Your prescription number is located on the top left corner of a prescription container.
Mail – Mail the computerized refill form that came with the prescription. This method takes longer because of postal delivery processing times.
Drop-Off Boxes – There are three drop-off boxes available at the MEDVAMC to return computerized refill slips: (1) Near the rotating doors at the main entrance, (2) Outside Prime Care Clinic #3, and (3) the Outpatient Pharmacy Waiting Room on the 1st Floor.
In an effort to reduce unacceptable, long waits for urgent medication needs, the Outpatient Pharmacy will not accept routine prescription refill requests or fill new, non-emergency medications at its window beginning April 2, 2012. Refills and non-urgent medications will be mailed to Veterans.
The Outpatient Pharmacy will make exceptions for emergency situations on a case-by-case basis. This might include a Veteran who has run out of critical medications such as insulin or blood pressure medications.
To obtain a new prescription when no refills are left, Veterans must speak with their health care provider or contact the 24-hour VA Telecare Center at 713-794-8985 or toll-free 1-800-639-5137.
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